{"id":8965,"date":"2021-02-24T10:05:05","date_gmt":"2021-02-24T09:05:05","guid":{"rendered":"https:\/\/www.clair-group.com\/?post_type=job_listing&#038;p=8965"},"modified":"2021-05-02T00:43:54","modified_gmt":"2021-05-01T22:43:54","slug":"customer-care-manager","status":"expired","type":"job_listing","link":"https:\/\/www.clair-group.com\/en\/?post_type=job_listing&p=8965","title":{"rendered":"Customer Care Manager"},"content":{"rendered":"<p><strong>About ASTONSKY<\/strong><\/p>\n<p style=\"text-align: justify\"><a href=\"https:\/\/www.astonsky.com\">ASTONSKY<\/a> is an airport assistance company dedicated to business aviation.\u00a0Created in 2009, at Toussus-le-Noble airport, ASTONSKY is developing its activity in 2019 with the acquisition of one of the 7 airport terminals of Le Bourget airport, to offer a new concept marked by a quality of service of the hotel palace type.\u00a0In constant development since our opening in October 2019, we have ambitious medium and long term projects.\u00a0Our image is conveyed by an enthusiastic and dynamic team, which we wish to strengthen to accompany the company&#8217;s growth.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><b>The position of \u00a0Customer Care Manager at ASTONSKY<\/b>\u00a0<\/p>\n<p style=\"text-align: justify\">ASTONSKY is looking for a dedicated person to take on the role of Customer Care Manager\u00a0of its business aviation terminal. He\/she is in charge of managing the organisation and supervising the reception\u00a0of the clientele according to the standards of French luxury.\u00a0He\/she ensures the respect of procedures and the high level of service quality. He\/she is responsible for\u00a0the terminal&#8217;s stewardship.<br \/>\nExcellent interpersonal skills, discretion, adaptability, organisation and anticipation are the key words for this position.\u00a0Your missions for this position will be to:<\/p>\n<ul>\n<li>Welcoming and accompanying customers (passengers, crews, &#8230;)<\/li>\n<li>Ensuring that all means are implemented to benefit customer satisfaction<\/li>\n<li>Supervise and coordinate the maintenance teams (house keeper), butlers, and\u00a0valet service; training of valet drivers<\/li>\n<li>Manage stocks and replenishment of passenger lounges and crew lounge area<\/li>\n<li>Develop and evolve customer service procedures<\/li>\n<li>Measuring customer satisfaction<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Profile and skills<\/strong><\/p>\n<p>To apply for the job of Housekeeper, it\u2019s necessary to demonstrate:<\/p>\n<ul>\n<li>Excellent presentation and a strong sense of customer service<\/li>\n<li>Adaptability and flexibility, always with customer satisfaction as the goal<\/li>\n<li>Ability to manage teams<\/li>\n<li>Rigour, attention to detail and a taste for work well done,<\/li>\n<li>Good oral and written communication in French and English,<\/li>\n<li>Discretion, availability, courtesy.<\/li>\n<\/ul>\n<p>Experience in high-end hotel\/restaurant business required.<br \/>\nKnowledge of luxury codes required.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Conditions<\/strong><\/p>\n<ul>\n<li>Contract: Permanent contract<\/li>\n<li>Location: Le Bourget (93)<\/li>\n<li>Taking up a position: as soon as possible<\/li>\n<li>Working rhythm: staggered working week, possible weekend and public holiday work<\/li>\n<li>Status : Supervisor<\/li>\n<li>Remuneration: 35K\u20ac per year<\/li>\n<li>Condition: Permit B<\/li>\n<li>No criminal record<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong>Location<\/strong><\/p>\n<p style=\"text-align: justify\">Paris Le Bourget Airport &#8211; Zone Aviateurs, Rue de Prague &#8211; 95500 Bonneuil-en-France<\/p>\n<p style=\"text-align: justify\"><!-- <iframe style=\"border: 0;\" tabindex=\"0\" src=\"http:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d2619.5419734417474!2d2.4466932153904226!3d48.96220670134567!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x47e66b6e0ebfe94f%3A0xabd877f9da613284!2sASTONSKY%20-%20Le%20Bourget%20Terminal!5e0!3m2!1sfr!2sfr!4v1603374824525!5m2!1sfr!2sfr\" width=\"100%\" height=\"450\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" aria-hidden=\"false\"><\/iframe> -->\r\n\r\n<style>\r\n  #map {\r\n   \twidth:100%;\r\n    height:450px;\r\n  }\r\n  \r\n<\/style>\r\n\r\n<div id=\"map\" ><\/div>\r\n\r\n<script\r\n      src=\"https:\/\/maps.googleapis.com\/maps\/api\/js?key=AIzaSyA8BpEfRPyRXcoHDIw7kpZ6XnguAMJ0I3E&callback=initMap&libraries=&v=weekly\"\r\n      defer\r\n    ><\/script>\r\n\r\n<script>\r\n\/\/ Initialize and add the map\r\nfunction initMap() {\r\n  console.log(\"INIT MAP\");\r\n  \/\/ The location of Uluru\r\n  const home = new google.maps.LatLng(48.9622146,2.4488873);\r\n  \/\/ Style \r\n  const style = [{\r\n    featureType: \"all\",\r\n    elementType: \"all\",\r\n    stylers: [\r\n      { saturation: -50 }\r\n    ]\r\n  }];\r\n  \/\/ const mapType = new google.maps.StyledMapType(style, { name:\"map_style\" });\r\n  \/\/ The map, centered at Home\r\n  const map = new google.maps.Map(document.getElementById(\"map\"), {\r\n    zoom: 16,\r\n    center: home,\r\n    styles: style,\r\n  });\r\n  \/\/ custom marker\r\n  const image = {\r\n    url:\r\n      \"https:\/\/www.clair-group.com\/wp-content\/themes\/enfold-child\/images\/marker-clair-group.png\",\r\n    \/\/ This marker is 20 pixels wide by 32 pixels high.\r\n    size: new google.maps.Size(60, 60),\r\n    \/\/ The origin for this image is (0, 0).\r\n    origin: new google.maps.Point(0, 0),\r\n    \/\/ The anchor for this image is the base of the flagpole at (0, 32).\r\n    anchor: new google.maps.Point(0, 55),\r\n  };\r\n\r\n  \/\/ The marker, positioned at Uluru\r\n  const marker = new google.maps.Marker({\r\n    position: home,\r\n    map: map,\r\n    icon:image,\r\n    title: \"ASTONSKY - 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