News of the Clair Group website
About ASTONJET
ASTONJET is a dynamic, entrepreneurial and fast-growing business jet operator. We are ambitious, love challenges and believe in investing in our people and building a team environment where everyone can contribute to creating a great service for our customers, and enabling the company for rapid growth and success.
What sets up apart is our values, our passion, enthusiasm and belief in the many things we do, and our ability to think outside of the box and go the extra mile and exceed expectations.
Customer Care Executive
The Customer Care Executive will be part of the ASTONJET Team and will report to the General Manager. The Customer Care Department is a key department to ensure customer satisfaction for all ASTONJET flights worldwide, for charter clients as well as Astonjet’s aircraft owners.
At the very heart of a busy private business airline, you will proactively ensure high quality customer service, through the control of luxury services provided on board, the check of the condition of the aircrafts in terms of cleaning and equipment, the follow up of the fleet stocks, the creation of procedures and the training of all flight attendants/pilots, and the development of new partnerships with suppliers to also always optimize costs.
➢ Provide high quality customer service and embody Astonjet’ values
➢ Build and maintain customer relations through regular feedback and direct contact
➢ Communicate and coordinate with internal and external partners to ensure the client’s needs and wishes are met
➢ Develop partnerships with suppliers, quality checks and invoicing control (catering, transport etc…)
➢ Ensure the perfect condition of the aircrafts and communicate with owners/designers/technicians to coordinate works
➢ Create procedures and deliver training to FA/Pilots
Professional experience and Interpersonal Skills
➢ A strong desire to work in a busy aviation business with a high degree of energy, drive and a willingness to take on responsibilities
➢ Excellent negotiation skills to deal with service providers in order to enhance the company figures
➢ Able to multi-task and work well in a dynamic, fast paced team environment
➢ Ability to think outside of the box and work logically to solve problems
➢ Excellent communication, organization and effective time management skills to manage delicate situations with diplomacy and empathy
➢ Experience on service and be customer oriented with a sound knowledge of the world of luxury
➢ Fluent in French AND English, spoken and written and good IT skills
Conditions
➢ Location: Paris-Le Bourget Airport
➢ Mobility: International
➢ Entry: As soon as possible
➢ Contract: Full time, Permanent employment, alternate shifts day, evenings, nights and weekends
➢ Salary: 32 500€
Astonjet, the French airline based at Paris-Le Bourget, member of Clair Group, has added a Dassault Falcon 7X to its fleet of business jets. This very long-haul aircraft is registered F-HCTV and is the first Falcon to join the Astonjet fleet of all-distance jets.
The world at your wingtips
The 7X is the pride of the Dassault Falcon business jet family. A three-engine very long-range jet, it can fly 11,000 km to link Paris to Singapore, Rio or Los Angeles with no stopovers.
Thanks to its spacious interior and a 1.88m cabin height, the 7X can comfortably carry up to 14 passengers and their luggage. With the latest generation equipment, its horizontal stabilizers provide a smooth and tranquil flight environment while reducing the impact of possible turbulence. In addition, the wingtips ensure lower fuel consumption.
Thanks to its spacious interior and a 1.88m cabin height, the 7X can comfortably carry up to 14 passengers and their luggage. With the latest generation equipment, its horizontal stabilizers provide a smooth and tranquil flight environment while reducing the impact of possible turbulence. In addition, the wingtips ensure lower fuel consumption.
The first Astonjet 7X will be configured with two four-passenger club sections and a lounge cum bedroom with two sofas. The new interior design will have the latest generation fittings for passengers and a new exterior livery in the Astonjet colours.
Soon to be based at the Astonsky terminal at Paris-Le Bourget airport, the aircraft will be available for leasing for charter flights as of May 2022.
Astonjet spreads its wings
The opening up of the Falcon sector allows Astonjet to cover the whole world with its own fleet and confirms the Clair Group’s progress in all its key areas in aviation. The French group was founded in 2004 by Charles Clair and is enjoying constant growth in its aviation operations, airport assistance and training. The two business aviation operators Astonjet and Astonsky were selected both for the complementary nature of their activities and their high level of expertise. Astonjet will be the aircraft operator, while Astonsky will provide storage and assistance.
The arrival of this Falcon 7X in the Astonjet fleet is the 400th transaction undertaken by its partner Boutsen Aviation, a major player in aircraft acquisition.
“This sale is the result of a fruitful collaboration with the business jet operator Astonjet & European FBO leader Astonsky, both known for their high level of service.” said Dominique Trinquet, President of Boutsen Aviation
“We’re honoured by this mark of confidence and glad to inaugurate a new flight sector with this magnificent Falcon 7X. This underlines the quality of our services and the meticulous attention that we bring both to our aviation operations and our aircraft management.“ said Charles Clair, President of Clair Group.
French aeronautical actor, rated by Les Echos and Statista, Clair Group unveils its recruitment website this month, dedicated to aviation jobs. In constant growth for more than 10 years, this launch supports the group in the development of its different subsidiaries (ASTONFLY, flight training center; ASTONJET, private jet airline; ASTONSKY, airport terminal; ASTONTEC, aircraft maintenance center).
For employees in the aeronautics sector, this recruitment platform offers the opportunity to join one of the group’s companies. Including support functions (accounting, human resources, IT, marketing, etc.) to operational jobs (ramp agent, station agent, valet, etc.), all the professions present on this new platform are available online, with application or according to available offers.
CLAIR GROUP is ranked first French company in the aeronautical, naval and space sector for the year 2020, by Les Echos and the Financial Times newspapers and Statista.
CLAIR GROUP achieves a record of +257.4% turnover increase over 4 years, thanks to its subsidiaries ASTONFLY, pilot training center, ASTONJET, private jet airline, ASTONSKY, airport terminal and ASTONTEC, maintenance center.
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